Utility Customer Service Representative

Department: Utility Billing

FLSA Status: Non-Exempt

Hourly Salary: $14.65/hr

Position Overview
Perform a wide variety of duties related to the support of City-owned utilities including cashiering and clerical tasks related to billing, cashiering, and customer accounting functions of water and sewer accounts. Provide internal and external customer services by responding to questions and customer concerns and attempting to resolve the problem according to guidelines established by the department. This position reports directly to the Customer Service Supervisor.

Essential Job Functions
Essential duties and functions, pursuant to the American with Disabilities Act, may include the following. Other related duties may be assigned.
• Directly deal with customers through various ways: face to face, by phone, by electronic mails responding to account and billing inquiries and adjustments, requests f...