About the Role

We are looking for a friendly and customer-focused Customer Service Representative fluent in French to join our growing support team based in Porto. In this full-time role, you will be an essential part of delivering outstanding customer experiences by responding to inquiries, resolving issues, providing accurate information, and building long-term relationships with customers across a variety of channels including phone, email and chat. Your work will help strengthen customer satisfaction and contribute to overall service excellence.

What Youll Do

• Respond promptly and professionally to customer inquiries via phone, email and chat, helping customers with questions about products, services, accounts and more.
• Resolve customer issues with patience and empathy, offering solutions and guidance tailored to individual needs.
• Maintain accurate records of customer interactions, updates, and outco...