About the Role

We are seeking a dedicated and customer-oriented Customer Service Representative fluent in French to join our growing support team in Braga. In this full-time position, you will be a key point of contact for customers — handling inquiries, resolving issues, providing accurate information, and ensuring every interaction reflects professionalism and care. Your contributions will play a direct role in driving customer satisfaction and strengthening long-term relationships.

What Youll Do

• Provide responsive, high-quality support to customers via phone, email and chat.
• Listen carefully to customer needs and resolve issues with empathy and efficiency.
• Record customer interactions and outcomes clearly in internal systems.
• Collaborate with colleagues across teams to address complex situations and ensure consistency.
• Stay informed about products, services and policies to deliver acc...