Customer Service Representative – Healthcare
Fremont, NE (On-site)
$19.93/hr | Contract-to-Hire
We’re hiring Customer Service Representatives to support prescription benefit inquiries for a growing healthcare organization backed by Med-Impact—offering strong stability and career growth.
Schedule: Wed–Sat, 10:00 PM – 8:00 AM CST (Off Sun/Mon/Tues)
Training: 4 weeks onsite, Mon–Fri 9:00 AM – 4:00 PM
Benefits: Medical, dental, vision, 401(k), life insurance, disability, HSA, EAP, PTO (where applicable)
What You’ll Do:

+ Handle 30–50 calls/day assisting customers with prescription benefits

+ Provide support via phone/email and resolve inquiries using internal systems

+ Identify customer needs, resolve issues, and ensure a positive experience

+ Maintain call quality, accuracy, and performance metrics

What We’re Looking For:

+ 2+ years customer service or call center experience (healthcare/insurance preferred)
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