Job Description
Our client is building out a centralized Contact Center and is seeking 10 Customer Service Representatives to join their growing team. This group is transitioning from decentralized office-based support into a unified, high-performing contact center environment, creating strong opportunities for long-term growth and stability.

This is a fully remote, contract-to-hire opportunity (3-month contract) with the potential for permanent conversion based on performance.

• Hours: 8:00 AM – 6:00 PM EST (shifts assigned within this window)
• Location: Fully remote (expanding to support West Coast operations)

Responsibilities
• Provide high-quality customer service support to claimants, providers, and other stakeholders via inbound and outbound calls
• Handle a high volume of telephonic inquiries (70+ a day) with professionalism, efficiency, and accuracy
• Document and update customer information in internal systems (including CareMC and ot...