On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

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Job Description

Job responsibilities:

Customer interaction (voice / chat / email)

• Handle high-volume inbound and outbound customer contacts professionally.
• Respond to inquiries about balances, recent transactions, statements, and services.
• Log transaction disputes and unauthorized activity reports.
• Place temporary holds or blocks as per process guidelines.
• Escalate suspected fraud cases to risk/fraud investigation team.

Complaint management

• Investigate customer complaints and provide first-level resolution.
• Follow escalation matrix for complex or sensitive cases.

Documentation & compliance

• Accurately document all interactions in CRM tools.
• Follow client process guidelines and quality standards.
• Maintain strict confidentiality of customer financial data.
• ...