We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team - Reporting to the Team Lead Customer Service. The ideal candidate will be responsible for delivering exceptional support to our Farsi and English- speaking clients resolving inquiries efficiently employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone email and chat in Farsi and English
• Provide accurate information regarding products services and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure cust...