Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

Processing and managing customer orders
Handling customer enquiries via phone and email
Monitoring open and delayed orders
Investigating shipping, invoicing and production issues
Liaising with internal departments including production and logistics
Managing returns and customer documentation requests
Ensuring compliance with internal procedures and processes

Requirements

Previous customer service experience within manufacturing, engineering, life sciences or a similar technica...