Customer Service Representative

This is a lovely temp-to-perm opportunity for an experienced CSR to join a friendly team and deliver a first class service to the firm's customers.

The Role

Day to day you will be:

* Responding to queries on the telephone and via email

* Building relationships with customers

* Supporting the sales team, upselling products where appropriate

* Working as part of a friendly team

* Maintaining compliance and necessary data

* Liaising with internal and external colleagues

* Performing ad-hoc duties as required

You will need:

* Experience in providing first class customer service

* Ideally telephone based experience - call centre/contact centre or inbound/outbound calls

* First rate communication skills, able to build rapport with customers

* Some experience of handling complaints and resolving issues amicably and successfully

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