Job Description

Job Description

DESCRIPTION:

The Customer Account Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due.

RESPONSIBILITIES :

• Transponder and KTAG Support:
• Creating and updating customer accounts
• Assisting with account login and password issues
• Managing account preferences and settings
• Ordering and activating KTAG’s
• Troubleshooting KTAG issues
• Processing lost or stolen KTAG’s
• Explaining toll charges and billing statements
• Processing payments and resolving payment issues
• Setting up and managing auto-payment options
• Addressing billing disputes and discrepancies
• Assisting customers with account statements
• Explaining policies and fees
• Processing payments and disputes
• ...