Customer Service Representative

Chesterfield, MO
Job Description
The Customer Service Representative serves as a key point of contact for customers, supporting order management, issue resolution, and overall client satisfaction. In this role, you work closely with sales, production, supply chain, and operations teams to ensure a seamless customer experience from order placement through delivery, while maintaining accurate records and contributing to continuous process improvement.
Responsibilities

+ Act as the primary point of contact for assigned customer accounts and build strong, professional relationships.

+ Process customer orders from entry through completion, including accurate data entry, tracking, and updates in ERP systems.

+ Coordinate with internal teams such as sales, supply chain, and manufacturing to ensure accurate and timely order fulfillment.

+ Respond promptly and professionally to customer inquiries regarding ord...