Minimum Requirements:

• At least 6 months’ experience in a customer service
• Grade 12 / Matric certificate
• Basic computer literacy (MS Office, email, and data capturing)

Skills & Competencies:

• Strong verbal and written communication skills
• Good problem-solving ability and attention to detail
• Ability to handle customer queries, complaints, and requests professionally
• Strong interpersonal skills and ability to work well with a team
• Good time management and ability to multitask
• Ability to remain calm under pressure

Key Responsibilities:

• Respond to customer inquiries via phone, email
• Resolve customer complaints in a professional and timely manner
• Process orders, returns, and customer requests accurately

  Additional Requirements:

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