Responsibilities

• Provide night shift online and phone-based technical support focusing on xTools laser cutting and engraving products to customers from the US and Europe.
• Answer customer inquiries, log issues accurately, and provide timely solutions.
• Follow up on customer feedback to ensure issues are fully resolved.
• Maintain good relationships with customers to enhance customer satisfaction.

Qualifications

• Bachelor's degree or higher in Science or Engineering fields.
• Fluent spoken and written English with good communication skills.
• Technical background preferred (e.g., computing, IT support, or related fields).
• Strong customer service orientation and problem-solving skills.
• Willingness to work night shifts and a strong team player.