Enhance your customer service skills as a Retail Customer Service Representative at Purolator in North Vancouver. This role includes a mix of in-person and phone interactions, primarily from Tuesday to Saturday.
The Retail Customer Service Representative works 25.25 hours each week, specifically during operational hours of Tuesday to Friday 2:00 PM–7:00 PM and Saturday 10:45 AM–4:00 PM. You will play a key role in handling customer inquiries, upselling products, and resolving issues collaboratively. This position emphasizes positive communication and relationship building across various environments including retail, office, and warehouse settings.
Key Responsibilities:
• Serve customers efficiently in-person and over the phone
• Upsell and cross-sell corporate products effectively
• Handle customer inquiries and resolve complaints
• Collaborate with local management and corporate partners
• Assist customers with shipping and account challenges
Requirements:
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