Primary Function of Position

• Be the point of contact/escalation for its own market(s).
• Efficiently handle customers’ or distributors’ enquiries such as purchase orders, quotations, part requests, and complaints for lost or damaged goods, product returns or exchanges.
• Professionally answer incoming calls and emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels.
• Accurately and timely process orders and requests in ERP and CRM databases.
• Work closely with other teams such as Sales, Finance, Logistics, Regulatory and Contracts.
• Master processes and make recommendations to improve overall team efficiency.
• Support customer success activities.
• Responsible and accountable for a selection of markets/customers.
• Provide high standard customer support including phone and email requests from customers and distributors.
• U...