Job Description

• Answer inbound calls and emails from customers inquiring about products, product availability, placing orders, or receive order status.
• Process through customer orders directly from customer and from the direction of the outside sales representatives.
• Research parts for customers - work with part manufacturers as necessary to provide information back to customers.
• Be able to analyze technical data, specs, and products to suggest the correct part to customers.
• Calls will vary - on average 5-20 a day, but most customer communication comes via email.
• Process through customer orders, process through customer payment information.
• Provide order updates - collaborate with warehouse partners as necessary.
• Work within SAP to track customer interactions and orders.
• Utilize Microsoft Office - including Excel - on a daily basis.

Main Details:

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