• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR

Employment Type: 2-year Contract (Renewable)

Monday to Friday: 8:30 AM – 8:30 PM

Saturday: 8:30 AM – 1:00 PM

Public Holidays: Off

Morning Shift: 8:30 AM – 4:30 PM

Afternoon Shift: 11:30 AM – 8:30 PM

Rotating between the 2 shifts