• High School Diploma or its equivalent
• 1 year of call center collections, customer service, or telemarketing experience preferred
• Proficiently communicate verbally and in writing with customers using the English language

As a Customer Service Representative - Fraud, you will represent the client on the phone to the consumer. Inbound and outbound calling will consist of using effective relationship building skills to partner with customers and help problem solve to prevent fraud. You will navigate multiple systems during calls while functioning efficiently on the computer. Our efforts focus on protecting the client’s brand reputation and creating a positive customer experience.

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undete...