Responsible for providing comprehensive administrative support for the daily operations of the Customer Service team and wider departments. Ensuring the smooth coordination of internal processes, reporting, outbound logistics, and cross‑functional communication.

Main Duties

• Providing comprehensive administrative support, coordinating with various departments throughout the organization.
• Managing daily delivery reports liaising with carriers, Customer Service, and the warehouse to resolve any delivery issues.
• Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and managing claims arising from any failed deliveries. Cross‑checking carrier invoices against the claims to ensure accuracy.
• Analyzing carrier performance data, identifying trends and root causes of failed deliveries, such as address issues, weather delays, or logistic failures, and preparing reports for the senior team.
• Work...