Become a crucial part of a client services organization as a Customer Service & Operations Coordinator. This role thrives on variety, balancing customer inquiries, dispatch coordination, and office tasks with a positive approach.
The successful candidate will join a close-knit team and provide multifaceted support to keep the branch running smoothly. With 2+ years of relevant experience in customer service, dispatch, or administration, you’ll respond to inquiries, assist in scheduling, and maintain records. Your organizational skills and adaptability will be vital in this dynamic role, emphasizing teamwork and customer satisfaction.
Key Responsibilities:
• Respond professionally to customer inquiries via phone and email
• Coordinate service requests and dispatch activities
• Assist with scheduling and routing coordination
• Maintain records, process updates, and support billing inquiries
• Collaborate with operations, drivers, and sales teams
Requirements:
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