About the job Customer Service Operation (Lead) Job Responsibilities
Procure the most effective option based on rates, transit, time, customer requirements etc.
Develop unique solutions to achieve maximum efficiency (e.g., transshipments).
Act as Control Tower for the region.
Oversee and mentor the customer service team, providing guidance and support to ensure high performance.
Foster a positive work environment that encourages collaboration and professional growth.
Manage customer relationships and oversee customer relationship management.
Collaborate with sales and logistics teams to ensure seamless shipment processes and timely delivery of services.
Monitor shipments and coordinate with carriers to resolve any issues that may arise.
Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiencies.
Provide training and ongoing support to team members on airfreight procedures, customer ...