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Customer Service Officer

E-PLOYMENT CONSULTANCY | singapore, Singapore | Posted June 05, 2026

Position Overview

  • Perform accurate and prompt entry of orders in the system.
  • Ensure timely and accurate processing of orders received through the order hotline and faxes.
  • Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery.
  • Deliver prompt and efficient service to order processing via call centre hotline, email, sales order.
  • Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to.
  • Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
  • Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectificati...

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