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Customer Service Officer (Marine)

Confidential | Singapore, Singapore | Posted June 18, 2026

Position Overview

Job Description
Responsibilities

  • Attend to vessel-related enquiries from shipowners, ship operators, and charterers via phone, email, and online portals, ensuring prompt and professional resolution of requests.
  • Coordinate port arrival and departure logistics by liaising with port authorities, terminal operators, and vessel agents to facilitate smooth vessel clearance.
  • Process and verify shipping documentation including bills of lading, cargo manifests, and customs declarations using port management systems.
  • Monitor vessel schedules and berth allocations through maritime operations software, proactively flagging delays or changes to relevant stakeholders.
  • Liaise with internal operations, logistics, and finance teams to ensure accurate billing of port dues, agency fees, and ancillary charges via ERP platforms.

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