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Customer Service Officer - File Preparation

mlcoa | Brisbane City, Australia | Posted June 17, 2026

Position Overview

Job Description

Responsibilities will include but are not limited to:

  •  Collection, preparation and delivery of patient file materials to a portfolio of consultants
  •  Preparing file materials in accordance with state and national legislation
  •  Liaising with customer to plan and implement agreed services
  •  Managing consultant schedules
  •  Scheduling of appointments
  •  Maintaining busy inboxes, with queries, appointments and non-appointment services
  • Providing administrative and operational support to consultant practitioners
  • Providing information and advice to customers, or prospective customers
  • Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers
  • Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting t...

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