Job Title Customer Service Officer (Facility Management)
Job Description Summary To provide FM Helpdesk service support at The Kallang/KTH/KFH in accordance with FM contract obligation.
Job Description About the Role - Provide Helpdesk service to customers via email and phone calls.
- Provide practical advice and solutions to customers' concerns and manage their expectations professionally.
- Obtain feedback from the customers and accurately input the request into the Computerized Maintenance Management System (CMMS).
- Assign and despatch Service Orders to the duty technicians/cleaners for immediate response and attendance.
- Resolve any pending disputes or complaints with customers, as well as any ambiguous responsibility issues.
- Follow the work progress with the FM team and provide periodic updates to customers until the work is completed.
- Monitor and administer the CMMS to ensure that all ...