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Mashreq | dubai, United-Arab-Emirates | Posted June 12, 2026
Position Overview
Job Purpose - Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level
- Execution of maintenance activities including KYC handling and Compliance related activities and exception handling
- To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner
- Maximize cross-sell opportunities by referring the leads to the SE Account Manager
Key Result Areas - Assist the SME relationship management team in the branches in maintaining and developing both existing and prospective relationships.
- Provide full customer service and handling of all the walk-in SME customers’ + CIBG customers covering all the maintenance activities and complaints handling, thereby, ensuring minimum involvement of SE AM’s in operation...