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Customer Service Officer (2)

Success Human Resource Centre Pte Ltd. | singapore, Singapore | Posted June 18, 2026

Position Overview

- Permanent
- Up to $2,700 + PB
- Mon–Fri: 10am – 7pm, Sat: 10am – 2pm
- Orchard, Siglap & Tampines (staff will be rostered)

Responsibilities
  • Collaborate with the team to proactively engage walk-in and returning customers, building rapport and understanding their unique needs.
  • Recommend the most suitable treatments and products, leveraging your knowledge and teamwork to upsell, cross-sell, and build long-term relationships.
  • Share ongoing promotions and bundle packages in a friendly and informative way to encourage higher-value purchases.
  • Respond confidently to enquiries via phone, text, email, and in-person, with the shared goal of converting interest into bookings and treatments.
  • Support customers through a smooth and accurate payment process, ensuring they leave feeling well taken care of.
  • Work with the team to follow up with customers post-visit, encouraging repeat bookings and ongoing engagement.

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