Customer Service Manager - Telecoms / VoIP

Southampton - Office Based - Full Time
£50,000 + BenefitsA well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team.

You'll manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team.

This role is less about being deeply technical and more about running an efficient, high-performing support function. You'll oversee KPIs, ticket volumes, escalations, SLAs and team output while helping introduce better processes, reporting and operational rigour.

What we're looking for:

Experience managing a customer support or service desk team
Background in telecoms support environments working with VoIP, broadband, ISPs
Comfortable managing KPIs, ticket queues and team performance