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We are a leading Importer, Manufacturer and distributor of medical cannabis in the UK. Grow supplies its own brands to pharmacy and wholesale partners, as well as providing these services to third party clients. Our third-party client Import, Manufacturing and distribution services are a fast growing area of the business, which requires exceptional co-ordination, communication and service levels. The Customer Services Manager will play a vital role in the expansion of client services and developing this side of the business.
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department, ensuring exceptional customer experiences and efficient service delivery. This role involves managing a small team, resolving escalated issues, improving processes, and maintaining high levels of customer satisfaction.