I worked in a customer service role providing live chat support through Discord, where I assisted community members with inquiries, technical issues, and general concerns in real time. I managed multiple conversations simultaneously while maintaining clear, professional, and friendly communication. My role involved moderating discussions, resolving conflicts, and ensuring a positive and organized community environment. I developed strong skills in communication, multitasking, problem-solving, and community management, while adapting quickly to different user needs in a fast-paced online setting.