Overview

Novartis is seeking a Customer Service Lead based in Bogotá, Colombia.

Responsibilities

• Lead a team of analysts and oversee the entire customer order journey, ensuring accuracy and service excellence.
• Collaborate across teams, drive continuous improvement, and foster an inclusive work environment.

Qualifications

• Bachelor's degree in business administration or related fields.
• 3 to 5 years of experience in customer service.
• Fluency in Spanish and English.