Customer Service / Inside Sales Associate

As a Customer Service / Inside Sales Associate, you are responsible for day‑to‑day management of customer orders and RMAs. Facilitate sales related activities working closely with sales management, sales rep firms, customers, and internal departments, as needed, to ensure accurate input, scheduling, and timely shipment of new product and repairs. Develop close relationships with Tier1 customers to provide superior customer service by understanding their unique needs and finding creative solutions—including the development of new processes, spreadsheets, or interdepartmental communication.

Responsibilities

• Review customer orders and RMA requests to ensure accuracy of information and that orders conform to ISO requirements as well as applicable terms and conditions of sale.
• Work closely with customers and/or reps to make changes to orders when needed to comply.
• Understand customer contracts to...