Drive customer satisfaction as a Customer Service Expert at Grainger's counter in St. Thomas, ON. Focus on delivering first-rate service while managing customer orders seamlessly.
As a Customer Service Expert, you will work closely with customers to fulfill their needs and provide them with accurate product information. Key aspects of the role include handling special orders, follow-ups on back orders, and promoting additional products to enhance client experiences. You’ll have a chance to continuously expand your expertise through training and peer learning.
Key Responsibilities:
• Welcome customers to the service counter promptly
• Process orders and return requests accurately
• Prepare quotes and handle special product requests
• Generate sales through product recommendations
• Maintain organized and fully stocked counter inventory
Requirements:
• 1 year of experience in WFS warehouse operations
• Completion of high school diploma
• Strong background...