Our clients based at Wakefield require an experienced customer service executive.

THE ROLE
 Reporting into the Customer Services Manager you will offer our customers the highest levels of customer service at all times.

This is an exciting time to join an ambitious company where there will be a potential for future progression.


RESPONSIBILITIES ·
Responsible to answer all forms of queries relating to online ordering via the phone, email and Live Chat

This may include issues relating to deliveries, products, quality, advice, payments and the like.
· Handle and resolve customer complaints.
· Liaise with couriers regarding deliveries.
· Ensure internal systems are updated with the relevant information.
· Process some orders over the phone.
· Follow up soft leads ensuring customers are in receipt of their Samples.

SKILLS & EXPERIENCE · Previous experience in Telephone Based Customer Service is essential. <...