Temporary Position – 3-Month Contract

Temporary Customer Success Executive position. Focus on driving customer excellence and resolving cardholder issues.

Responsibilities

• Interact with our cardholders through inbound chats in a timely manner and identify and help solve cardholder’s issues quickly and effectively.
• Resolve all issues of card holders and communicate with relevant team to provide solution to the user.
• Work with a team of CSRs and other departments to find appropriate solutions.
• Escalate queries and concerns.
• Take complete ownership of providing support to customers.
• Ensure all target KPIs are met as set by the line manager.
• Ensure all feedback received from customers is captured for review by the line manager.
• Make outbound calls depending upon the business requirement.
• Provide regular reports and summaries to the reporting manager.

Requ...