Customer Service Executive (Inbound/Live Chat/Email)

Job Openings Customer Service Executive (Inbound/Live Chat/Email)

About the job Customer Service Executive (Inbound/Live Chat/Email)

Job summary

Ensure the effectiveness and efficiency of office operations and procedures.

Job responsibilities:

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
• Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
• Educate the customer about the Bank products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating c...