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Customer Service Executive (Freight Forwarding)

E-PLOYMENT CONSULTANCY | singapore, Singapore | Posted June 14, 2026

Position Overview

Customer Management
  • Proactively manage client orders and requirements to ensure timely fulfilment.
  • Coordinate closely with internal teams (Warehouse, Production, Quality).
  • Build and maintain strong client relationships.
Communication & Coordination
  • Act as the main point of contact for internal and external stakeholders.
  • Communicate clearly and professionally, adapting style to achieve desired outcomes.
Quality & Accuracy
  • Ensure accuracy and completeness of transactions and processes.
  • Maintain a strong quality-focused mindset in daily operations.
Compliance & Governance
  • Adhere to company policies, SOPs, and ISO Standards.
  • Ensure all activities comply with RDC operational requirements.
Administration & Reporting
  • Conduct regular client performance reviews and track KPIs.
  • Prepare monthly reports ...

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