Role Description
We are seeking a full-time, on-site Customer Service Executive based in WP.
Kuala
Lumpur. The role involves providing exceptional customer service and support through various communication channels, ensuring swift and effective resolution of customer inquiries.
Responsibilities include managing customer feedback, maintaining high levels of customer satisfaction, and coordinating with internal teams to improve service delivery. The role also requires tracking customer interactions and contributing to process improvements to enhance the overall customer experience.
Qualifications
Strong Customer Service, Customer Support, and Customer Satisfaction skills
Proficient in Customer Service Management and handling customer feedback
Excellent Interpersonal Skills, with the ability to empathize and communicate effectively
Strong problem-solving and conflict resolution abilities
Proficiency in CRM tools and basic computing skills is an adva...