Responsibilities

• Manage customer inquiries and provide timely, accurate information in English.
• Handle order processing and ensure smooth coordination between departments.
• Monitor and track shipments to ensure on-time delivery.
• SAP Knowledge will be compulsory
• Resolve customer complaints and issues by collaborating with relevant teams.
• Maintain accurate customer records and update databases as needed.
• Prepare reports and provide updates to management on customer service activities.
• Support cross-functional teams in improving customer service processes.
• Provide proactive communication to customers regarding order status and other relevant updates.

Qualifications

• Proficiency in English, both written and spoken, to effectively communicate with customers.
• Strong organizational skills and attention to detail for managing multiple tasks.
• Pr...