Role Summary
As a Customer Service Engineer, you will provide both on-site and remote technical support to customers operating machine tools. You will be responsible for troubleshooting, repairing, and maintaining machinery to ensure optimal performance and minimal downtime. In this role, you will work closely with customers to deliver technical training, product guidance, and comprehensive post-sales support, both locally and overseas. Your contribution will be critical in maintaining customer satisfaction and ensuring long-term equipment reliability.

Job Description & Responsibilities

• Provide technical assistance to customers on machine tools, including CNC machines, lathes, and other manufacturing equipment.
• Diagnose and troubleshoot mechanical, electrical, and control system issues using diagnostic tools and software, both remotely and on-site.
• Perform corrective repairs and preventive maintenance to ensure opt...