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congatec | , penang, malaysia, Malaysia | Posted June 02, 2026
Position Overview
- Perform failure analysis and root cause investigation on returned congatec products
- Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
- Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair
- Create failure reports, corrective action reports (CAR) and 8D reports for customers
- Act as technical interface to customers for RMA-related topics
- Provide technical support and communication regarding failures, analysis results and solutions
- Manage the end-to-end RMA process, including Clarification of returned material with customers, creation and assignment of RMA numbers in ERP system and coordination of incoming and outgoing shipments
- Support continuous product improvement by feeding back failure data to engineering teams
- Collect and analyze failure data (error codes, root causes, corrective action...