We are looking for a highly organized and customer-oriented **Customer Service Dispatcher** to coordinate and dispatch service personnel or technicians in response to customer inquiries, service calls, or appointments. This role bridges the gap between customer service and field operations, ensuring that customer needs are met efficiently and professionally.
**Key Responsibilities**
- Receive incoming claims or service requests from adjusters, call center representatives, or policyholders
- Communicate clearly with customers regarding appointment times, delays, and service expectations.
- Monitor the progress of service calls and update customers on the status as needed.
- Maintain accurate records of all service requests, dispatches, and outcomes in the system.
- Collaborate with claims and customer service teams to ensure timely and satisfactory service delivery.
- Resolve or escalate customer issues promptly and professionally.
- Ensure field staff have the c...