Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

• Manage the daily activities of various Customer Service departments.

• Evaluate team procedures and identify areas for improvement.

• Review performance reports and suggest ways to increase efficiency.

• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.

• 3+ years of customer service management experience.

• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program th...