Key responsibilities will include:

• Proactively managing assigned customers;
• Ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs; 
• Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• Delivering superior customer service & client liaison to our key stakeholders;
• Actively promoting new products/services to assigned existing clients.

In order to be successful, you must have the following:

• Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry);
• Be highly organised and able to multi-task effectively
• Excellent attention to detai...