CUSTOMER SERVICE ASSISTANT, CUSTOMER CARE TEAM

Be #InGoodHands with Metrobank!

Position Title: Customer Service Assistant

Job Summary

• Handles and responds to basic phone and email inquiries, requests, and complaints from both internal and external clients regarding the bank’s products and services, including online banking, cash management, deposit and card-related concerns, and trade transactions.

Specific Duties & Responsibilities

• Handles basic phone and email inquiries and requests related to the bank’s products and services, including online banking, cash management, deposit- and card-related concerns, and trade transactions.
• Efficiently addresses customer complaints and feedback and provides suggestions to improve current processes.
• Interacts with customers in a courteous, friendly, and professional manner in line with the bank’s core values.
• Immediately escalates clie...