Job Title: Customer service and Complaints Advisor

Location: Bradford

Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota

Contract: 12 month fixed term

Salary: £26,900 per annum, rising to £28,000 after a successful probation

About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation. As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents The key focus is on maintaining positive relationships, actively listening to concerns, and providin...