Position Overview
Responsibilities:
Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction. Resolve customer issues and complaints promptly and professionally. Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies. Handle billing inquiries and discrepancies, providing solutions and clarifications. Update account information and payment status accurately in the system. Days Off Fixed and rotational shifts. Requirements: Bachelor’s degree in business administration or any related field. Fluent in English is a must. Preferable customer service experience. Gap year candidates are welcome.