Department

Customer Service - Siargao

Employee Type

Probationary

What You’ll Do

• Perform tasks based on the training provided.
• Attend pre‑flight briefing conducted at least thirty (30) minutes before the opening of check‑in counters; attend post‑flight briefing.
• Observe on‑time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attend guests’ inquiries and aid and solutions based on company policies and procedures.
• Handle flight disruption‑related issues within authorized parameters and established standards. Escalate to station management issues/challenges beyond authority.
• Generate ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare sales reports and handle cash collecti...