Customer Service Representative
Location: Fishers, IN
3 Week PTO!
Shift: 11PM-8PM, M-F (40hrs.)
Key Responsibilities
Respond to inbound customer calls and emails regarding service and sales requests.Gather and accurately enter customer information in real-time into service databases.Identify the nature of service requests, including equipment type, warranty status, and service geography.Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.Collaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.Make outbound calls as needed to provide updates or obtain additional customer information.Support accurate service delivery and exceed customer expectations with each interaction.Performs other tasks as directed by the supervisor.Basic Qualifications
High...