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Customer Service Agent – DRC at BURN

Confidential | Kenya, Kenya | Posted June 07, 2026

Position Overview

Job Description

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since , BURN has sold ,+ high quality, locally manu…


Customer Service Agent – DRC

Objective:

  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • To ensure daily Business KPIs are met without Fail.

  • Address and communicate all Issues that might impact the above proactively.

    • Duties and Responsibilities:

  • Manage outbound and inbound phone calls.

  • For Outbound – Achieving the daily calls and verification target.

  • For Inbound – Achieving AHT Targets, SLA Target, Ca...

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